Percepta – Creating Customer Loyaty

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Contact Center & Customer Experience

Delivering a Frictionless Customer Experience across every touchpoint.

Multichannel Concern Resolution

Concierge & Inquiries Management

Recall Support

Executive Office & Legal Support

In Vehicle Technology Support

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Digital

Ensuring brands have the means and capability to engage with customers online

Digital Strategy Design

Social Media

Live Chat

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Business Support & Outsourcing

Adding value through Business and Back Office Support

Warranty Services

Dealer & Fleet Ops Support

Technical Hotline

Dealer Education

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Revenue Generation

Tailored programs focusing on Business Growth and Revenue Generation

Lead Management

Marketing Support

Outbound

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Technology

Determining a Best Fit Technology Solution

Technology Capabilities

Design & Integration

Data Warehouse

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Consultancy

Designing and delivering a Customer-Focused Solution

Strategy Creation

Solution Design

Implementation & Delivery

Voice Of Customer

We are global

18 Global Locations, Serving 24 Markets,
Speaking 18 Languages

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