Percepta opened its Manila office in 2008 at Teletech Cainta Delivery Center. At this location, we provide customer support services through inbound call, email, and chat to provide information in response to product or service inquiries in North America and South Korea. We also provide Global support via our Global Support Services. We have over 300 employees and an outstanding leadership team that is committed to supporting and empowering them to deliver excellence, day in and day out. We’re proud to offer our employees with internal career opportunities through internal recruiting, learning opportunities, work-from-home arrangement, a friendly environment with creative monthly theme-based events, and opportunities to give back to the local community. We also offer competitive pay, bonuses, incentives, comprehensive medical benefits, and vacation leave credits.
I am both proud and grateful to have been part of Percepta for over a decade. I’ve been fortunate to have many opportunities to learn, grow and progress my career while working with dedicated, fun, and positive people. As a trusted partner, Percepta creates an atmosphere where everybody gets to contribute and add value to the present and future success of our clients and their customer experiences. Rhiannon M. – CRC Manager
Working at Percepta is an experience like nothing I have ever had before. The number of great people, the given support from all levels of the organization, and the overall ability to think big and do it is endless. During a very difficult time in the world, with a looming global pandemic, Percepta kept me working and I was able to support my family during extremely uncertain times. Percepta isn’t just a place to land, it’s a place that keeps you running, but also a place loaded with opportunities.
I joined Percepta as a Customer Service Advisor in 2016. My 6-year journey of working for this wonderful company has granted me vast knowledge and increased exposure, thanks to the highly-skilled and kind managers who supported, motivated, and stood by me. I have learned that the customers are the core of our business and gained significant experience dealing with the most complex and diverse cases. I am very grateful for the opportunity to be part of Percepta and look forward to continued excellence in the Customer Service industry.
